We are happy to accept change-of mind returns within 30 days of you receiving your order. If you wish to return any item that you have purchased from us, you must notify us within 30 days of receiving your order. Items can be returned for an exchange or store credit voucher. Please note there is no refund for change-of-mind purchases, only an exchange or store credit.
We reserve the right not to accept change-of-mind returns on sale and clearance items or on items that are impractical to return, for example large and heavy items.
We also reserve the right to charge a restocking fee if your order included free postage as this is a cost we have incurred. In such cases, the restocking fee is limited to the cost of the postage and will be deducted from the amount of any store gift voucher.
Original shipping costs are not refundable. We reserve the right to deduct the original cost of shipping from any return, even if your original shipping was free, as this is still an expense incurred by us.
Free return shipping will apply to the exchange item if it meets the minimum spend for free shipping.
All returns must be received by us in the original, unworn condition in which they were sent and must include all packaging, tags, warranties, leaflets, free gifts etc originally supplied by us.
Returns that are incomplete, damaged, worn or returned without their original packaging, tags, warranties, leaflets, etc as originally supplied by us will not be accepted.
It is your responsibility to ensure returned items are packed well and are protected from damage in transit. We suggest you use a return method that enables you to track the parcel as we do not accept responsibility for goods lost in transit. Return shipping costs are at the expense of the customer.
In addition to our change-of-mind policy, Australian Consumer Law provides protections to both consumers and businesses in regards to transactions involving the purchase of goods and services.
